CiiRUS has a full Service & Support Team equipped to rapidly research and resolve software support inquiries. The support team prides themselves on friendly, knowledgeable service and rapid solutions. All Software Support Specialists are fully trained and dedicated CiiRUS agents.

Whether a quick question or a complex technical matter, the support team is here to help. Read on for detailed information about how to get in touch.

Ticket Support Hours

Software Support Specialists are available:

Weekdays: 9:00 AM - 5:00 PM ET
Weekends: 9:00 AM - 5:00 PM ET

LiveChat and Phone Support Hours

Weekdays: 10:00 AM - 4:00 PM ET

The CiiRUS Help Center includes a web form to submit a support request. The form will collect required information about the case so that CiiRUS agents can research and troubleshoot to deliver a knowledgeable first response during active agent hours.

Want to know how to place a support ticket? Click here for instructions.



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