Read on for detailed information about how to get in touch with the CiiRUS Software Support Team.

Help Center Submission Form

The CiiRUS Help Center includes a web form to submit a support request. The form will collect required information about the case so that CiiRUS agents can research and troubleshoot to deliver a knowledgeable first response during active agent hours.

Want to know how to place a support ticket? Click here for instructions.

Web Widget

Get easy access via the web widget in the CiiRUS Help Center and CiiRUS Online Portal (CiiRUS One) to the following resources:

  1. Online Ticket Submission Form
  2. CiiRUS Support Live Chat (check availability times)

Live Chat

If you have any questions or issues, you can always contact our Live Chat Support team.

Just initiate a chat session using the Web Widget on the bottom right corner of the CiiRUS Help Center and CiiRUS Online Portal (CiiRUS One).

Phone Assistance

To request assistance, please dial the CiiRUS Line and explain your issue.
You will receive a confirmation and a Support Specialist will contact you back.
NOTE: This call is only for submitting requests, not for providing support.

Hours of Operation

General Support Availability:

Weekdays: 9:00 AM - 5:00 PM ET
Weekends: 9:00 AM - 5:00 PM ET

Phone Request Submissions Availability:

Weekdays: 9:00 AM - 5:00 PM ET

Live Chat Availability:

Weekdays: 10:00 AM - 4:00 PM ET



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