How can we help?

How to view my existing support cases?

  • Updated

To monitor and access your current and past requests, you can use the CiiRUS Help Center.

Login to the CiiRUS Help Center Account

  1. Click on "Sign In".
  2. Enter your CiiRUS Help Center credentials.
  3. Click on the drop down under your account name, and click "My activities."
  4. Under "My activities" you will see your current Open tickets as well as Solved.
  5. Click on the corresponding ticket subject to open the ticket details, where you can see all interactions with the Support Team, as well as to add more comments.

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