There are instances in which you might experience issues logging into your CiiRUS Account while using the CiiRUS Windows Application.
It is likely to be a problem with the internet connection, connectivity issues with our servers, or in some cases, corrupted files left after the installation of the CiiRUS Windows Application on your local computer.
In any case, our recommendation is to follow the instructions provided below.
Is the error received before entering the login credentials?
While in the login screen, type on your keyboard: CTRL + SHIFT + D. The application will prompt you to confirm if wanting to restart. Click Yes for the system to clear the files and restart itself.
Is the error received after entering the login credentials or while working?
You can either use the keyboard shortcut (CTRL + SHIFT + D) or access the Delete roaming data option under the Tools module in the Windows Application. The application will prompt you to confirm if wanting to restart. Click Yes for the system to clear the files and restart itself.
If you continue to experience issues, feel free to contact the CiiRUS Support Team.
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