Our Support Team is currently processing a high volume of support requests, so it's possible that response times for new requests will be delayed. We encourage you to submit a help request online prior to calling. If you do need to speak with us on the phone, simply request a callback on the help form and we will call you as soon a a representative is available. As always, we strive to respond to all help requests promptly, and are working to resolve all open questions that have been sent in. Thank you for your cooperation and partnership.

How can I track that a CRM email has sent to the guest?

The system will track if a CRM email was sent to the guest. Once sent, the tracking will be available in the Guest Record.

First, locate the applicable booking and open the Total Booking Summary:

From the Total Booking Summary, click on the "i" icon next to the guest name:

The "Guest Details" window will open > Open the "History" panel and select "Emails"

This window will display any emails that have been sent via the CRM. It is recommended to check your own SMTP or Mailchimp Transactional Email Service for further tracking.

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How can I track that a CRM email has sent to the guest?

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Software Support Alert!

How can I track that a CRM email has sent to the guest?

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