A Vrbo booking can be cancelled directly in the CiiRUS system - there is no need to login to Vrbo to perform this action. On Vrbo, since the Property Manager is the merchant of record, they can process a full or partial refund in CiiRUS upon cancelling the booking. 

To cancel a Vrbo booking, go to:

  1. Reservations & Quoting
  2. Reservations
  3. Bookings Manager
  4. Select the applicable property from the 'Property Chooser'
  5. Either right-click on the booking or click the "three-dot" icon and select "Cancel Booking"

Click "Yes" to confirm:

Specify if the booking was cancelled by the Property Manager or the guest and click "Process"

Please keep in mind, once a booking is cancelled, it cannot be undone.

Refund the Guest

If you need to process a full or partial refund to the guest, please go to Credit Card Processing > Locate their processed payment > Click to refund. 

For more information on this, please click here to read the Credit Card Processing User Guide.



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