Support is Offered 3 Ways!

Start a real time Live Chat session, submit a ticket or call us at 321-251-8020 to speak to a CiiRUS Software Support Specialist. Software Support Specialists are available: Weekdays: 9:00 AM - 5:00 PM ET Weekends: 9:00 AM - 5:00 PM ET LiveChat and Phone Support Hours: Weekdays: 10:00 AM - 4:00 PM ET

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  1. CiiRUS Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

  • General FAQ

    • What's New? Latest System Updates and Bug Fixes
    • What's the difference between CiiRUS Desktop and CiiRUS One?
    • I downloaded the new version of CiiRUS Desktop, why is the yellow panel still showing on the dashboard?
    • How do I know which version of CiiRUS Desktop I am on?
    • Is there a limit to how many users can access my account?
    • Where do I go to upload my company logo?
  • Login and Installation

    • How do I create a new SecureTrack User?
    • How do I login to CiiRUS?
    • How do I get the latest version of CiiRUS?
    • I am getting an error in the Windows App when logging in or while working. What should I do?
    • How do I perform a clean installation of the CiiRUS Windows Application?
    • How can I prevent a staff member from logging in?
  • Accounting FAQ

    • Why is the Owner Account of a property grayed out/disabled?
    • How do I re-disburse MC Commissions previously added to the owner accounts?
    • Can I get a W9 Form template from CiiRUS?
  • Channel Manager FAQ

    • How do I connect a new property to Vrbo?
    • How do I de-activate a property on Vrbo?
    • Who collects payment from the guest on Vrbo?
    • How do I cancel a Vrbo booking?
    • How do I modify the dates of a Vrbo booking?
    • What's the process to move a Vrbo booking into a different property?
  • Emails & Communication FAQ

    • Why are the Email Template Tokens not working in the subject line?
    • What's the difference between the email template categories?
    • Why are some of the tokens not populating in my email?
    • How do I import an Email Template from MailChimp?
    • Can I use the CiiRUS Default server to automate my emails?
    • Why are my emails not sending?
  • Website Configuration FAQ

    • What are the website options?
    • Can I connect my current website to CiiRUS instead of getting a new site built?
    • Does CiiRUS host my website?
    • What is a domain? How do I connect my domain?
    • What is a SuperSite?
    • What is Calendar Sync?
  • Owners & Listings FAQ

    • How do I add a new listing?
    • How do I delete a unit?
    • How do I see deleted properties?
    • How do I assign a property to a homeowner?
    • How do I delete an owner?
    • Is it possible to retrieve a deleted owner, property, or booking?
  • Reservations FAQ

    • How do I add a booking directly in the system?
    • How do I add an AOA booking?
    • How do I add a stop sale to an AOA property?
    • How do I allocate an AOA booking?
    • What is a tentative booking?
    • How do I add a tentative booking?
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