Frequently Asked Questions
- What's New? Latest System Updates and Bug Fixes
- What's the difference between CiiRUS Desktop and CiiRUS One?
- I downloaded the new version of CiiRUS Desktop, why is the yellow panel still showing on the dashboard?
- How do I know which version of CiiRUS Desktop I am on?
- Is there a limit to how many users can access my account?
- Where do I go to upload my company logo?
Login and Installation
- How do I create a new SecureTrack User?
- How do I login to CiiRUS?
- How do I get the latest version of CiiRUS?
- I am getting an error in the Windows App when logging in or while working. What should I do?
- How do I perform a clean installation of the CiiRUS Windows Application?
- How can I prevent a staff member from logging in?
Channel Manager FAQ
Emails & Communication FAQ
- Why are the Email Template Tokens not working in the subject line?
- What's the difference between the email template categories?
- Why are some of the tokens not populating in my email?
- How do I import an Email Template from MailChimp?
- Can I use the CiiRUS Default server to automate my emails?
- Why are my emails not sending?
Website Configuration FAQ
Owners & Listings FAQ