Support is Offered 3 Ways!

Start a real time Live Chat session, submit a ticket or call us at 321-251-8020 to speak to a CiiRUS Software Support Specialist. Software Support Specialists are available: Weekdays: 9:00 AM - 5:00 PM ET Weekends: 9:00 AM - 5:00 PM ET LiveChat and Phone Support Hours: Weekdays: 10:00 AM - 4:00 PM ET

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  1. CiiRUS Help Center
  2. CiiRUS One Manual

CiiRUS One Manual

This guide walks through each of the key online version software modules, which are essential for success on the platform.

  • Getting Started

    • CiiRUS Software Terms and Vocabulary
    • CiiRUS One Overview
    • Onboarding Journey Tool
    • What to Expect During the Onboarding Jorurney
    • Google Authentication
    • Logging in
  • Owners & Listings Setup

    • New Listing Assistant
    • Owner Profiles
    • Transfer a Property to a New Owner
    • Owner Portal
    • Delete/Archive a Property
    • Uploaded Images (iOS)
  • Reservations & Pricing

    • Reservations Overview
    • Reservations Manager
    • Reservations Calendar
    • Reservations List
    • Reservation Folio
    • Booking Audit Checklist
  • Payment Processing

    • Payment Processing
    • Auto-Process Balance Due
    • Multi-Merchant
    • Security Deposits
  • Channel Manager

    • What is the Channel Manager?
    • Multiplication Factor / Markup Rates
    • Cart Extras by Channels
    • Copy Channel Configuration Tool
    • Connecting to Airbnb
    • What's Required to connect to Airbnb?
  • Marketplace

    • Generali Travel Insurance
    • Generali's Travel Insurance FAQ
  • Communications

    • Unified Inbox (Phase 1)
    • Manage Guest Profiles
    • CRM (Customer Relationship Manager) Overview
    • Automation Rules
    • Outbound Email Settings
    • Template Builder
  • Operations

    • Housekeeping Schedule
    • Maintenance
    • Advanced Work Order Module
    • Inspections
  • Task Manager

    • Welcome to the New CiiRUS Task Manager!
    • Creating Task Templates: Getting Started
    • Creating Task Templates: Time-Saving Tip
    • Configuring Task Templates: Understanding Task Templates & Initial Set-Up
    • Configuring Task Templates: Sections
    • Configuring Task Templates: Questions & Requirements
  • Task Manager Mobile App

    • Overview
    • Adding & Configuring App Users
    • Logging into the Task Manager App
    • Navigation Panel
    • My Tasks
    • Reporting Issues
  • Reports

    • Standard Reports
    • Guest Contacts Export
    • Reservations List - Custom Reporting
  • Accounting

    • Accounting Overview
    • Enable or Disable Owner Accounting
    • Owner Transaction Types
    • Disbursement Rule
    • General Owner Accounting Settings
    • Owner Account
  • Trust Accounting

    • What is Trust Accounting?
    • Trust Accounting Overview
    • Trust Accounting Configuration: Settings
    • Trust Accounting Configuration: Vendor & Owner Bank Account Details
    • Trust Account
    • Daily Reconciliation
  • Websites

    • Website Services Overview
    • Filling out the Content JotForm
    • What is the Search Engine Optimization (SEO) Module
    • SEO: Meta Titles & Tags
    • SEO: Image Uploads
    • SEO: Blog
  • Global Settings

    • New Settings Assistant
    • CiiRUS Services Invoices
    • Restrict System Access
    • User Activity Log
    • Advanced Notifications
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Development Roadmap
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