Support is Offered 3 Ways!

Start a real time Live Chat session, submit a ticket or call us at 321-251-8020 to speak to a CiiRUS Software Support Specialist. Software Support Specialists are available: Weekdays: 9:00 AM - 5:00 PM ET Weekends: 9:00 AM - 5:00 PM ET LiveChat and Phone Support Hours: Weekdays: 10:00 AM - 4:00 PM ET

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  1. CiiRUS Help Center
  2. Frequently Asked Questions
  3. General FAQ

General FAQ

  • What's New? Latest System Updates and Bug Fixes
  • What's the difference between CiiRUS Desktop and CiiRUS One?
  • I downloaded the new version of CiiRUS Desktop, why is the yellow panel still showing on the dashboard?
  • How do I know which version of CiiRUS Desktop I am on?
  • Is there a limit to how many users can access my account?
  • Where do I go to upload my company logo?
  • None of my property's have pool heat. Can this be removed?
  • What bookings are included on the graphs on the Dashboard in CiiRUS One?
  • Can the verification code be stopped? I don't want to receive it.
  • Can I get the verification code sent to my phone instead of email?
  • Instead of paying my monthly subscription fee by card, can I pay directly from my bank?
  • I have a new credit card. How do I update this in CiiRUS?
  • What are the gateways fees?
  • How do I see all of my invoices from CiiRUS?
  • When is my CiiRUS Subscription Monthly fee going to be charged?
  • Can I request a non-existing feature / setting to be added to CiiRUS?
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Development Roadmap
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