Support is Offered 3 Ways!

Start a real time Live Chat session, submit a ticket or call us at 321-251-8020 to speak to a CiiRUS Software Support Specialist. Software Support Specialists are available: Weekdays: 9:00 AM - 5:00 PM ET Weekends: 9:00 AM - 5:00 PM ET LiveChat and Phone Support Hours: Weekdays: 10:00 AM - 4:00 PM ET

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  1. CiiRUS Help Center
  2. Frequently Asked Questions
  3. Owners & Listings FAQ

Owners & Listings FAQ

  • How do I add a new listing?
  • How do I delete a unit?
  • How do I see deleted properties?
  • How do I assign a property to a homeowner?
  • How do I delete an owner?
  • Is it possible to retrieve a deleted owner, property, or booking?
  • How do I change ownership of a property?
  • My property's location is missing from the location drop-downs. What do I do?
  • Why isn't my property appearing on my website?
  • Why is my properties name different online than it is in my CiiRUS System?
  • Why aren't the updates that I made to a property displaying online?
  • Can I have multiple description sets?
  • Why can't my owner see their bookings in the Owner Portal?
  • Can I customize the "Welcome Email" sent to the Owner?
  • What does AOA stand for?
  • I have a two-bedroom condo that can be rented together or separately. Is this possible?
  • What's the difference between the "Search Grid Overview" and "Bullet Points?"
  • Is there a character limit for the Property Listing Details?
  • What's the recommended image size for my property photos?
  • Can I copy all of the information from one property to another? We own both sides of a duplex and everything is the same.
  • What's the difference between nightly rates and floor rates within the rate-set?
  • Can I have daily, weekly and monthly rates?
  • What property information is required to connect to channels?
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