Support is Offered 3 Ways!

Start a real time Live Chat session, submit a ticket or call us at 321-251-8020 to speak to a CiiRUS Software Support Specialist. Software Support Specialists are available: Weekdays: 9:00 AM - 5:00 PM ET Weekends: 9:00 AM - 5:00 PM ET LiveChat and Phone Support Hours: Weekdays: 10:00 AM - 4:00 PM ET

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  1. CiiRUS Help Center
  2. Frequently Asked Questions
  3. Reservations FAQ

Reservations FAQ

  • How do I add a booking directly in the system?
  • How do I add an AOA booking?
  • How do I add a stop sale to an AOA property?
  • How do I allocate an AOA booking?
  • What is a tentative booking?
  • How do I add a tentative booking?
  • If a booking is tentative, what happens if I don't confirm it in time?
  • If payment is processed for a tentative booking, will the system automatically confirm the booking?
  • Can a saved quote be converted into a booking?
  • Can I email a guest multiple quotes at once?
  • Can the dates be modified on a quote once it has been saved and sent to the guest?
  • Can I offer a discount to a guest on their quote?
  • How do I create a discount code?
  • What's the difference between the Bookings Manager, Schedule and List?
  • How do I change the Booking Category?
  • How do I specify that a guest is checking-in early or checking-out late?
  • How do I edit the dates of a booking?
  • How do I move a booking into a different property?
  • How do I send the guest an on-demand email from the booking?
  • How can I see what bookings have a payment due?
  • Can I retrieve a cancelled booking?
  • How do I edit the guest contact details in the booking?
  • How do I add a mid-stay clean to a booking?
  • Why are some bookings text in red?
  • Why are some bookings highlighted in red?
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