Support is Offered 3 Ways!

Start a real time Live Chat session, submit a ticket or call us at 321-251-8020 to speak to a CiiRUS Software Support Specialist. Software Support Specialists are available: Weekdays: 9:00 AM - 5:00 PM ET Weekends: 9:00 AM - 5:00 PM ET LiveChat and Phone Support Hours: Weekdays: 10:00 AM - 4:00 PM ET

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  1. CiiRUS Help Center
  2. Frequently Asked Questions
  3. Emails & Communication FAQ

Emails & Communication FAQ

  • Why are the Email Template Tokens not working in the subject line?
  • What's the difference between the email template categories?
  • Why are some of the tokens not populating in my email?
  • How do I import an Email Template from MailChimp?
  • Can I use the CiiRUS Default server to automate my emails?
  • Why are my emails not sending?
  • How can I test a CRM email?
  • How often does the CRM process?
  • Why is no data appearing in the "Stats" tab?
  • How can I track that a CRM email has sent to the guest?
  • A guest didn't get an email sent from the CRM. Can I re-send it?
  • Can a CRM email be disabled for a particular booking?
  • My arrival email sends three days before the guest arrives. What if someone books two days before arrival, will the email send?
  • Are Airbnb Messages sent to the guest email?
  • If a guest responds to an email, can I reply back from CiiRUS?
  • Can a guest respond to an SMS Message?
  • What's the price to send an SMS message?
  • What is the character limit on the SMS Messages?
  • Can I specify a certain time of day to send an email or SMS?
  • How much is it to send an eCiiGN document?
  • Why isn't my eCiiGN Document sending?
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